Marcus Bell
Wedding and event photographer
His main lens fails a week before a booked wedding. He knows the model he wants and needs it fast.
Goals
- Find the exact body or lens fast, by brand or category
- Have it delivered before the job
- Put old kit toward the cost of the upgrade
Frustrations
- Homepages that bury the catalogue under promotions
- Vague delivery times and return terms
- Selling used gear privately takes time he doesn’t have
Where the homepage helps
- Shop by Brand and the mega menus get him to the model in a couple of clicks
- The benefits bar answers delivery, warranty and returns up front
- Trade-in gives an instant quote and credit toward the new gear



















